Windows Millennium and Win 98 FAQ and Troubleshooting:

Contents:

General FAQ

Setup

System Issues

Windows Update

Internet

General FAQ:

Tips Before Purchase, Setup, and After Setup of Windows Millennium Edition (Me)

This article provides general information tips for use before you purchase, upgrade or install Windows Millennium Edition (Me). It also describes some common Setup issues, how to resolve them, and how to contact Microsoft Product Support Services (PSS).

Support Live Chat: Windows Millennium Edition Open Forum Chat

Wondering about installing or upgrading to Microsoft's newest operating system, Windows Millennium? Do you have some questions about using Windows Millennium? Ask our support experts your questions during a free SupportLive chat.Please note: This is not a Support WebCast. This is an open forum chat.

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Setup:

Windows Millennium Edition Setup Frequently Asked Questions

Windows Millennium Edition Setup Frequently Asked Questions in MS Support

Support WebCast: Windows Millennium Edition Setup

In this session, we will discuss Windows Millennium Edition setup step by step. We will also cover common upgrade and installation scenarios.

Description of the Windows 95, Windows 98 and Millennium Edition Setup Switches

This article describes switches you can use with the Setup program in Windows 95 and Windows 98. Note that some of the switches can be used with both Windows 95 and Windows 98, and some can be used only with Windows 98.

Q268891 - How to Troubleshoot Windows Millennium Edition Setup

If your computer stops responding (hangs) while the Installation Wizard is running, while checking your computer, or while the Preparing to Run Windows Setup screen is displayed, verify that you have quit all programs and all running tasks are closed. After the Setup wizard has checked your computer, you may receive messages in dialog boxes that may prevent you from continuing with Setup if incompatible drivers or programs are detected. 

Windows Millennium Edition Setup Troubleshooting

Windows Millennium Edition Setup Troubleshooting.

Q250104 - Automated Installation Support in Windows Me

Automated (or batch) installations are not supported in Windows Millennium Edition (Me). Using the tools designed for previous operating systems (for example, Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 98 Second Edition) for automated installation of Windows Me may result in problems or error messages during Setup.

Windows Millennium Edition Clean Installation Stops Responding During Setup

During a clean installation of Windows Millennium Edition (Windows Me), your computer may stop responding after you first restart it. Your computer may also stop responding after you restart it the second time while detecting hardware. The computer will start in Safe mode, however Normal mode is required to complete the installation. Cause:
There are no drivers for the Accelerated Graphics Port (AGP) functionality, which VIA Technologies uses with the MVP3 chip set. The driver Viagart.vxd is not included in Windows Me, and may be installed from the distribution media for the specific video display adapter or motherboard utility program for your computer. More information: Q264395 - Windows Millennium Edition Clean Installation Stops Responding During Setup

How to Troubleshoot Windows Millennium Edition Setup

Windows Me Setup includes four major sections: Preparing to run Windows Me Setup - Collecting information about your computer - Copying files to your computer- Setting up hardware and finalizing system settings. If your computer stops responding (hangs) while the Installation Wizard is running, while checking your computer, or while the Preparing to Run Windows Setup screen is displayed, verify that you have quit all programs and all running tasks are closed. After the Setup wizard has checked your computer, you may receive messages in dialog boxes that may prevent you from continuing with Setup if incompatible drivers or programs are detected. More information: Q268891 - How to Troubleshoot Windows Millennium Edition Setup

How to Troubleshoot Computer Hangs During Hardware Detection

When you attempt to install Windows 98 or Windows Millennium Edition (Me), Setup may stop responding (hang) during the hardware detection process. During this phase, Setup determines what hardware components are installed in your computer. This phase requires you to restart your computer either once or twice, depending on the type of hardware in your computer. You can identify this Setup phase by the "Setting Up Hardware" screen. More information: Q262381: How to Troubleshoot Computer Hangs During Hardware Detection

Q188415 - Computer Hangs During Hardware Detection or on First Restart

While you are installing Windows 98 or Windows Millennium Edition (Me), your computer may stop responding (hang) during hardware detection or when your computer is restarted for the first time.

Q194721 - Windows 98/Me Setup Hangs During Plug and Play Hardware Detection

When you attempt to install Windows 98 or Windows Millennium Edition (Me), Setup may stop responding (hang) during the Plug and Play hardware detection process. When you restart your computer, Setup may hang at the same point.

Q277994: "Cmdninst Caused an Invalid Page Fault" Error Message While You Upgrade to Windows Millennium Edition
While you upgrade to Windows Millennium Edition (Me), you may receive the following error messages during hardware detection (Plug and Play): Cmdninst caused an invalid page fault in kernel32.dll
Cmdninst caused an invalid page fault in user32.dll
Cmdninst has caused an error in setupx.dll

Q129971 - Windows 95/98/Me Setup Error Message List

This article contains a list of the error messages generated by the Windows 95/98 /ME Setup program.

Windows Millennium Edition Setup Error Messages

Windows Millennium Edition Setup Error Messages

Q274297 - Error Message "This Version of Windows Runs Only on MS-DOS 8.00 " During First Restart

When you install or upgrade to Microsoft Windows Millennium Edition (Me), you may receive an unrecoverable error during the file copy process. If you restart your computer, you may receive the following error message: This version of Windows runs only on MS-DOS 8.00 

Q179370 - Err Msg: Setup Must Be Able to Create Short Filenames...

When you attempt to upgrade Microsoft Windows 95 to Windows 98 or Windows 98 Second Edition, or upgrade Windows 98 or Windows 98 Second Edition to Windows Millennium (Me), you may receive either of the following error messages: Setup must be able to create short filenames with numeric tails for files with names longer than 8 characters. Enable this option and try running Setup again. Long File Names Need to be Enabled.

Q189655 - Err Msg: A Fatal Exception 0E Has Occurred at 0028:<XXXXXXXX>

After you install Windows, you may receive the following error message when Windows starts: A Fatal Exception 0E has occurred at 0028:XXXXXXXX in VXD SYMEvent(02)+XXXXXXXX.

Q182142 - "Fatal Exception 03H..." Error Message During Windows 98/Me Setup

When you install Microsoft Windows 98 or Windows Millennium Edition (Me), you may receive one of the following error messages when your computer first restarts during Setup: MPREXE.EXE caused an exception 03H in module USER32.DLL at <memory address> USR32.EXE caused an exception 03H in module USER32.DLL at <memory address>

Q192397 - Err Msg: While Initializing Device NTKERN: Windows Protection...

When you are installing Windows 98 or Windows Millennium Edition (Me) and your computer restarts for the first time, you may receive the following error message: While initializing device NTKERN: Windows Protection Error. You need to restart your computer. 
You may also receive one of the following error messages after Windows 98 Setup is completed: Invalid VxD Dynamic Link Call to Device 3 Service B. While Initialing Device filename Windows Protection Error. You need to restart your computer. If you try to start your computer in Safe mode, you may receive the following error message: Himem.sys Has Detected Unreliable XMS Memory at address. 

Q275860 - Error Message "An Error Has Occurred" During Windows Millennium Setup

When you are installing Windows Millennium Edition (Me) on a new or empty hard disk, or in a new folder, you may receive the following error message: An error has occurred. Press Enter to get back to Windows.
Press Ctrl + Alt + Del to restart computer. Unsaved data will be lost.
Error: OE:0028:0070042b 

Q206260 - Monitor Not Identified During Windows Setup or Hardware Detection

When you run Windows Setup or the Add New Hardware wizard, you may detect an incorrect or unknown monitor.

Q187612 - Err Msg: While Initializing Device CONFIGMG: Windows...

While Initializing device CONFIGMG: Windows Protection Error. You need to restart your computer.

Q191622 - Setup Does Not Detect Multiple Display Adapters Correctly

When you install Windows 98 or Windows Millennium Edition (Me) on a computer with multiple video adapters, Setup may not detect your video adapters correctly.

Q186738 - Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message

If you upgrade a Microsoft Windows 95-based computer running Internet Explorer version 4.0 or 4.01 to Windows 98 or Windows Millennium Edition (Me), uninstall Windows 98 or Windows Me, and then reinstall Windows 98 or Windows Me, you may receive the following error message: Safe Recovery Setup encountered a problem or did not complete a previous installation. If you click Use Safe Recovery, Setup will restart file copying where it left off. Not selecting Safe Recovery will restart the file copy process from the beginning.

Q250098 - Issues with Profiles After Upgrade to Windows Millennium

When you upgrade a computer running Microsoft Windows 98 or Microsoft Windows 95 with multiple hardware profiles to Windows Millennium, you are prompted to select which hardware profile to use. When this occurs, you receive the following message: Dock Change Windows is unable to determine your hardware profile. Is "Original Configuration" the correct profile? Press Y for Yes or N for No: Y After you receive this message, you may continue to be prompted to choose a hardware profile during each reboot and Setup will repeat the standard selection process of each configuration to start Windows. Also, additional hardware profiles beyond the original configuration may not load.

Q250176 - Windows Millennium Edition Setup May Not Enforce Minimum RAM Requirements

On some older computers, Windows Millennium Edition (Me) Setup may run despite the fact that the installed RAM is less than the minimum requirement of 32 MB (and without the benefit of Setup switches to get around minimum requirements).

Q248643 - Error Message When Upgrading from Windows 3.x to Windows Millennium Edition

Setup has detected that Windows 3.x is installed on this computer. Windows 3.x cannot be upgraded to this version of Windows. You must first install Windows 95 or Windows 98 and then install this version of Windows.

Q248646 - Windows Millennium Setup Creates a Flat Folder Containing Cabinet Files

When you install Windows Millennium Edition (Me), you may notice that Windows Setup creates a new folder. This folder is created by default in the following path: Drive\Windows Folder\Options\Install

Q248649 - Setup Error Message When Attempting to Upgrade a Computer with a Compressed Drive

When you attempt to upgrade a computer with a mounted compressed drive to Windows Millennium Edition, one of the following error messages is displayed: 

Q268240 - Problems Installing Windows Me with Norton Internet Security 2000 Family Edition Version 2.0 or 2.1

After your computer restarts for the first time during Windows Millennium Edition (Me) Setup, you may receive the following error message on a blue screen: Windows An error has occurred. To continue: Press Enter to return to Windows, or
Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose your unsaved information in all open applications. NDISFILT(01) + 00000650 Error: 0E : 0028 : C14796F0 

Q268980 - Error Message When You Upgrade to Windows Me: "The Following File Is Missing or Corrupt"

When you upgrade your computer to Microsoft Windows Millennium Edition (Me), at the end of the file copy portion of Setup, you receive the following error message: The following file is missing or corrupt: Command.com. Type the name of the Command Interpreter. 

Q270593 - "Error SU0325" When Windows Me Setup Is 10 Percent Complete

When you run Windows Millennium Edition (Me) Setup, Setup may stop when it is 10 percent complete. When this occurs, you see the following error message:  Error : SU0325, Windows Millennium setup cannot continue.

Q279331 - Setup Reports Cross-Linked Files But ScanDisk Reports No Errors

You may receive the following error message while you are installing Windows: ScanDisk for Setup Setup Check detected a Cross Link. 

Q231918 - During Windows Setup You Are Prompted to Type the CD Key Again

When you set up Windows 98 Second Edition or Windows Millennium Edition (Me), you may be prompted to enter your CD Key again.

Q254953 - Error Message: Setup Does Not Have Enough Conventional Memory to Check Your Computers Hard Disks

When you upgrade to Windows Millennium Edition, you may receive the following error message: Setup does not have enough conventional memory to check your computer's hard disks. You need to free some conventional memory before continuing. For information on freeing conventional memory, see Setup.txt on the Windows Millennium CD. 

Q267019 - Registry Error Message Occurs When Upgrading to Windows Me

When you attempt to upgrade to Windows Millennium Edition (Me), you may receive the following error message: Setup encountered a problem while checking the integrity of your registry. If your registry is corrupted, Windows Millennium Edition may not run properly. Do you wish to continue Setup? Yes/No 

Q263809 - Error with the Aspienum.vxd File During Windows Me Setup

After the second automated reboot for a Windows Millennium Edition (Me) upgrade, you may receive the following error message: A device file that is specified in the System.INI file is damaged. It may be needed to run Windows. You may need to run the Window Setup program again. If the file is included in another software package, you may need to reinstall the software that uses the file. C:\WINDOWS\system\ASPIENUM.VXD Press any key to continue. 

Q194794 - First Time Start Screen Displayed Every Time You Start Windows

After you upgrade to Windows 95/98/Me, you may see the "Getting Ready To Run Windows For The First Time" screen every time you start your computer

Q250140 - Error Message Occurs After Upgrade to Windows Millennium on a Hewlett-Packard Pavilion 3260

When you upgrade to Microsoft Windows Millennium Edition (Me) on a Hewlett-Packard Pavilion 3260 computer, you may receive the following error message after Setup restarts your computer: An error has occurred occurred at 1B47:00000654. The current application will be terminated. 

Q250205 - UDMA Is Not Enabled After You Upgrade to Windows ME

After you upgrade to Windows Millennium Edition (Me), your hard disk may not be configured to use Ultra Direct Memory Access (UDMA). Note that this issue may occur even if your hard disk and hard disk controller support UDMA.

Q272159 - How to Uninstall Windows Millennium Edition

This article describes how to uninstall Windows Millennium Edition (Me). This article also describes how to uninstall Windows Me if Windows will not start.

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System Issues:

Q304943: Computer May Reboot Continuously with More Than 1.5 GB of RAM
If your computer has more than 1.5 gigabytes (GB) of memory (RAM), the computer may reboot continuously when you try to start Windows Millennium Edition (Me) or Windows 98. Or, when you try to install Windows Me or Windows 98 with more than 1.5 GB of RAM installed, Setup may stop responding (hang) or reboot continuously.
More information

Troubleshooting Windows start and restart Problems

Links for troubleshooting Windows 9.x  start and restart Problems.

Q264938 - How to Examine Detailed Error Messages in Windows Millennium Edition

Windows Millennium Edition (Me) error messages do not display component and register information by default. When an error occurs, you see a dialog box with following information...

How to Remove Programs from the "Open With" List

When you right-click a registered file type, you can use the Open With command to select a program to open the file. Each program you use is added to the Open With list for that file type, even if the program you are using is unable to open the selected file type. For example, if you select Microsoft Paint (SPaint.exe) in the Open With dialog box when you open a text document (a file with a .txt extension), the Paint program is listed in the Open With list for all text documents, even though Paint is unable to open text documents.

More information: 

Q258860 - How to Remove Programs from the Open With List

Microsoft Backup Tool Is Not Installed by Windows Millennium Edition

When you install Windows Millennium Edition (Me), the Microsoft Backup tool is missing from the list of available system tools during Setup. Also, after you install Windows Me, the Backup tool is missing from the list of installed system tools.

This issue occurs because Windows Me does not install the Backup tool.

More information:

Q264541 - Microsoft Backup Tool Is Not Installed by Windows Millennium Edition.

ScanDisk Runs Even Though Windows Shut Down Correctly

Although Windows may seem to shut down correctly, ScanDisk may run the next time you start the computer.

During the shutdown process, the contents of the virtual cache are written to the destination device. If the destination device is an Integrated Drive Electronics (IDE) hard disk, data may be written to the hard disk's onboard cache but not to the disk itself. When this occurs, the data is lost from the cache when the computer turns off.

More information:

Q273017 - ScanDisk Runs Even Though Windows Shut Down Correctly

Description of the System Restore Utility in Windows Millennium Edition

• What is System Restore?

• Monitored File Types

• How to Start and Use System Restore

• When Restore Points Are Created

• When to Create and Use Manual Restore Points

• The Data Store

• Recovering from a Failed Restore Operation

More information:

Q267951 - Description of the System Restore Utility in Windows Millennium Edition

"Out of Memory" Error Messages with Large Amounts of RAM Installed

If a computer that is running any of the versions of Windows listed above contains more than 512 megabytes (for example, 768 megabytes) of physical memory (RAM) installed, you may experience one or more of the following symptoms: You may be unable to open an MS-DOS session (or command prompt) while Windows is running. Attempts to do so may generate the following error message: There is not enough memory available to run this program. Quit one or more programs, and then try again. The computer may stop responding (hang) while Windows is starting, or halt and display the following error message: Insufficient memory to initialize windows. Quit one or more memory-resident programs or remove unnecessary utilities from your Config.sys and Autoexec.bat files, and restart your computer.

More information: Q253912 - Out of Memory Error Messages with Large Amounts of RAM Installed

Boot Disk: "Out of Memory" Error Message Occurs When You Try to Extract Cabinet Files with Minimal Boot Option

When you use the Minimal Boot option from the Microsoft Windows Millennium Startup disk to extract a cabinet file, you may receive an "out of memory while processing cabinet file" error message.

More information:

Q261758 - Boot Disk Out of Memory Error Message Occurs When You Try to Extract Cabinet Files with Minimal Boot Option

How to Extract and Replace a Protected File in Windows Me

This article describes how to use the System Configuration Utility tool in Windows Millennium Edition (Me) to extract a file that is protected by the System File Protection feature.

More information:

Q265371 - How to Extract and Replace a Protected File in Windows Me

Starting from the Windows Millennium Edition EBD Disables the Hibernation File

After you start a computer using the startup disk in Windows Millennium Edition (Me) the computer cannot resume from the hibernation it was sent into before starting from the Emergency Boot Disk (EBD).

Rather than restoring Windows to the exact point it was at when it went into hibernation, the computer will do a complete restart process as if it were just turned on. The previous system state (before hibernation) will not be restored and unsaved data may be lost.

More information:

Q267594 - Starting from the Windows Millennium Edition EBD Disables the Hibernation File

Windows Millennium Edition and Real-Mode Functionality

Third parties have discussed how to restore some aspects of the Real-mode functionality in Microsoft Windows Millennium Edition (Me). The use of third-party methods is neither recommended nor supported as Windows Me has not been tested with nor designed to run with Real-mode terminate-and-stay-resident (TSR) drivers.

More information:

Q272488 - Windows Millennium Edition and Real-Mode Functionality

Q146904 - Error Loading GDI.EXE

You may experience either of the following symptoms: When you start Windows, you may receive the following error message: Error loading GDI.EXE. You must reinstall Windows. When you start Windows, it may stop responding (hang). The Bootlog.txt file shows a "loadfail" status for all font files.

Q181966 - System Configuration Utility Advanced Troubleshooting Settings

This article describes the advanced troubleshooting settings in the System Configuration Utility tool: Disable System ROM Breakpoint, Disable Virtual HD IRQ, EMM Exclude A000-FFFF, Force Compatibility Mode Disk Access, Use SCSI Double-Buffering, Disable Scandisk After Bad Shutdown, Limit Memory to <x> MB, Disable Fast Shutdown, Disable UDF File System, Enable Pentium F0 (Lock CmpXchg).

Q185501: MSPAINT caused an invalid page fault in module Mspaint.exe

When you attempt to start Microsoft Paint (MSPAINT), or you attempt to type text, click a font size in the Text toolbar, and then press the ESC key to close the Text toolbar, and then press the ESC key to close the Text toolbar, you may receive the following error message: MSPAINT caused an invalid page fault in module Mspaint.exe at 015f:010259e2. When you click Close, you receive the following error message: MSPAINT caused an invalid page fault in module Mfc42.dll at 015f:5f4012b3

Q178084 - MPREXE Not Responding

When you log on to Windows, or after you install Windows, you may receive the following error message, and your computer may stop responding (hang):MPREXE not responding.

Q276405 - Error Message When You Open Control Panel

When you try to open Control Panel, you may receive one of the following error messages, and Microsoft Windows Millennium Edition (Me) may quit unexpectedly: Explorer has caused an error in unknown. Explorer has caused an error in Kernel32.dll. Explorer has caused an error in file name.cpl.

Q284969: Computer Stops Responding (Hangs) During Shut Down or Restart Process After Writing to Removable Media

When you are attempting to shut down, or restart your computer, you may be prompted for removable media. Because you cannot always see the prompt, your computer may appear to have stopped responding (hang). This occurs only if the media was formatted with the FAT32 file system.

Q275646 - System Restore Shows Date of Saturday, December 30, 1899

When you run the System Restore tool in Microsoft Windows Millennium Edition (Me), the following behaviors may occur: The calendar on the left side of the "Choose a Restore Point" window is absent. The date on the title bar for the restore point list is Saturday, December 30, 1899...

Related Links:

Troubleshooting Kernel32.dll errors and Invalid Page Faults

Troubleshooting Kernel32.dll errors and Invalid Page Faults (2)

Troubleshooting Kernel32.dll errors and Invalid Page Faults (3)

What Are Windows Fatal Exception Errors

What Are Windows Fatal Exception Errors 2

DLL files: General Information and Troubleshooting

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Windows Update:

WINUP- Illegal Operation or Application Error when clicking on Product Updates

You receive the following error message when you try to access the Windows Update Product Catalog: IEXPLORE caused an invalid page fault in module wuv3is.dll. CAUSE The wuv3is.dll file did not download correctly or has become corrupted.

More Inormation: Q241122: http://support.microsoft.com/support/kb/articles/Q241/1/22.ASP

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Internet:

Q274498 - "The Page Cannot Be Displayed" Error Message After You Upgrade to Windows Millennium Edition

When you attempt to browse the Internet by using a fully qualified domain name (such as www.microsoft.com), you may receive the following error message: The page cannot be displayed.

Q188120 - Error 691: The Computer You Are Dialing in to Cannot Establish a Dial-Up Networking Connection
When you dial your Internet Service Provider (ISP), you may connnect successfully, but you receive the following error message: Error 691: The computer you are dialing in to cannot establish a Dial-Up Networking connection. Check your password, and then try again. This issue can occur for any of the following reasons:

You have set up the CompuServe service from the Online Services folder on the Start menu and you have not connected to CompuServe by using the CompuServe software included in Windows 98.

NOTE: The CompuServe setup program does not complete until you connect to CompuServe to set up the default Dial-Up Networking setting.

The Telephon.ini file is missing or damaged.

Your ISP uses a different file than the Rasapi32.dll file to verify the connection.

The Rasapi32.dll file is a different version than the Rasapi32.dll file that is included with Windows

Dial-Up Connection in ICS Does Not Prompt to Disconnect on Client

When you quit Microsoft Internet Explorer on an Internet Connection Sharing (ICS) client computer, you are not prompted to disconnect. The dial-up connection on the ICS host computer remains connected.

Quitting Internet Explorer on the ICS host computer causes a prompt to disconnect from a dial-up connection.

This behavior is by design.

More information:

Q237806 - Dial-Up Connection in ICS Does Not Prompt to Disconnect on Client

"The Page Cannot Be Displayed" Message on ICS Client

When an Internet Connection Sharing (ICS) client causes the ICS host to dial the Internet, the ICS host may time out if the connection is not made within 60 seconds. When this occurs, the ICS client displays a "The page cannot be displayed" message.

More information:

Q259818 - The Page Cannot Be Displayed Message on ICS Client

Personal Web Server Is Not Included with Windows Millennium Edition

Windows Millennium Edition (Me) does not include Microsoft Personal Web Server (PWS) 4.0, and PWS 4.0 is not supported in Windows Me.

More information:

Q266456 - Personal Web Server Is Not Included with Windows Millennium Edition

Error Message: An Unknown Error Occurred While Making MTS Specific Changes to the System Registry

When you try to install Microsoft Personal Web Server (PWS) or Microsoft Transaction Server (MTS), you may receive the following error message: Error Code = 0x80004005 An unknown error occurred while making MTS specific changes to the system registry. You may also receive the following error message: Setup of "Transaction Server Core Components" failed. The specific error code is 0xfee662. NOTE: The error code numbers in the error messages may vary. More information: Q246081 - Error Message: An Unknown Error Occurred While Making MTS Specific Changes to the System Registry

Frequently Asked Questions About AOL in Windows ME (Millennium Edition)

Contents: 

I receive an error message similar to "The access company failed to respond properly." 

When I attempt to shut down my computer after I have been connected to the Internet using AOL, my computer hangs.

Ever since I upgraded to Windows Me, either I cannot stay connected to AOL or my computer hangs after 10 or 15 minutes of use.

After I upgraded to Windows Me, when I try to connect to AOL I get an error message about "The Page Cannot Be Displayed".

When I try to remove the America Online Service (AOL) Internet Free Trial shortcut on my desktop, why do I get an error message?

Why does AOL Setup prompt me for the Windows 98 CD-ROM in Windows Me?

Why does my computer hang when I try to use AOL and Internet Connection Sharing?

How do I fix the error message: WAOL Caused an Invalid Page Fault in Module MSVCRT.DLL?

I receive a message: "(TCP/IP) Lost Connection" when I try to download files from AOL, why?

Read this article

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