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Troubleshooting Kernel32.dll errors in MS Office |
Troubleshooting Kernel32.dll errors in Microsoft Office:
General Microsoft Office Errors in Kernel32.dll
An error occur when you use any of
the programs that are included with Microsoft Office.
Kernel32 Errors by application:
An error occur only when you use a
specific Microsoft Office application:
Microsoft
Access
Microsoft
Excel
Microsoft
Outlook
Microsoft
PowerPoint
Microsoft
Project
Microsoft
Publisher
Microsoft Word
General Microsoft Office Errors in Kernel32.dll:
Q190630: Kernel32.dll Error Installing Products with DMA Enabled
The information in this article applies to:
Microsoft Office 97 for Windows
Microsoft Excel 97 for Windows
Microsoft PowerPoint 97 for Windows
Microsoft Word 97 for Windows Microsoft Project for Windows Microsoft Works for
Windows, versions 4.0, 4.0a, 4.5a
Microsoft Office 97 Small Business Edition for Windows
Microsoft Office 2000.
When installing any of the products listed at the beginning of this article on Microsoft Windows 95 or Microsoft Windows 98, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive an error message similar to the following:
ACMSETUP caused an invalid page fault in module KERNEL32.DLL at 0177:bff7be97.
When installing Office 2000, you may experience the following symptoms: You hear excessive CD-ROM drive noise when installing Office.
You receive one of the following error messages:
Error 1904 when Office 2000 Setup is finishing after the computer is restarted.
Error 1911 when Office 2000 Setup is finishing after the computer is restarted.
Installation Terminated Prematurely followed by: The I/O operation has been aborted because of either a thread exit or an application request.
More
information...
Q190517
- Office 95: Troubleshooting Office Kernel32.dll Errors Under Windows 98
This article contains information about troubleshooting and eliminating invalid page faults that occur in module Kernel32.dll when you work with a Microsoft Office program under Microsoft Windows 98. A Kernel32.dll message will be similar to the following:
Program name caused an invalid page fault in module Kernel32.dll where Program name is the name of the Microsoft Office program you are using.
More
information...
Q164519:
Office 97: Troubleshooting Office Kernel32.dll Errors Under Windows 95
This article contains information about troubleshooting and eliminating invalid page faults that occur in module Kernel32.dll when you work with a Microsoft Office program under Microsoft Windows 95. When a Kernel32.dll error message appears, a message similar to the following appears
<Program name> caused an invalid page fault in module Kernel32.dll where <Program name> is the name of the program you are using.
More
information...
Q245325
- OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in"
in Open Dialog Box
When you click Open or Save on the File menu for any of the (Office 2000) programs and click the Look in list, the following error message may appear: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, an error message similar to the following may appear: <Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0.
Q250939 - OFF2000: Invalid Page Fault When You Click "Look In" When Network Neighborhood Is Hidden
The information in this article applies to:
Microsoft Office 2000 - Microsoft Access 2000 - Microsoft Excel 2000 - Microsoft FrontPage 2000 - Microsoft PowerPoint 2000 - Microsoft Word 2000.
SYMPTOMS: When you click Open or Save on the File menu of any of the programs listed at the beginning of this article and then click the Look in list, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you may receive an error message similar to the following: <Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0.
More
information...
Q200149
- OFF2000: Renaming My Computer Icon Causes Error Message
The information in this article applies to: Microsoft Office 2000. SYMPTOMS: When clicking the Open, Save, or Save As dialog box in any of the Office programs, you may receive one of the following error messages: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click Details, you receive an error message similar to the following: <program> caused an invalid page fault in module MSO9.DLL at 0137:bff9a28c. -or- <program> caused an invalid page fault in module KERNEL32.DLL at 015f:bff9d709. where <program> is the program you are using when you receive the error message. In Microsoft Outlook, you may also receive one of the error messages above when you point to Open on the File menu and click Personal Folders File.
Q220722 - OFF2000: Invalid Page Fault When Customize Office Shortcut Bar
When you customize the Office Shortcut Bar, you may receive the following error: MSOFFICE caused an invalid page fault in Module Kernel32.DLL at 015f:bff7al3d.
Q234928 - OFF2000: Error Message: "Installer Terminated Prematurely" During Setup
When you attempt to install Office 2000, the following symptoms may occur:
You receive the following error message: Installer terminated prematurely. When you click OK, Setup terminates.
You create a verbose log file using a command line similar to the following: d:\setup.exe /L*V c:\verboselog.txt When you open the Verboselog.txt log file in WordPad and scroll to the bottom of the log file, you see text similar to the following: MSI (c) (C9:A5): Executing op: ActionStart(Name=RemoveODBC,,) Action 12:03:14: RemoveODBC. MSI (c) (C9:A5): Executing op: ODBCDriverManager() MSI (c) (C9:A5): Generating exception report. ===================================
Exception code: C0000005 ACCESS_VIOLATION Module: C:\WINDOWS\SYSTEM\KERNEL32.DLL Function: 0xbff9a3c0
When you run Office Setup, you may receive an error message similar to one of the following:
Ie5wzd caused an exception in module Msjava.dll -or- Ie5wzd caused an exception in module Kernel32.dll
CAUSE This behavior may occur for either of the following reasons: The Microsoft Java Virtual Machine (VM) is damaged. -or- NetZip is installed on your computer.
Q235431 - OFF2000: First Aid 97 Causes Invalid Page Fault
The information in this article applies to: Microsoft Office 2000 Microsoft Access 2000 Microsoft Excel 2000 Microsoft FrontPage 2000 Microsoft PowerPoint 2000 Microsoft Publisher 2000 Microsoft Word 2000 Microsoft Outlook 2000
SYMPTOMS: When you start any of the programs listed at the beginning of this article, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you may receive an error message similar to any of the following: Program caused an invalid page fault in module GDI32.DLL at 0137:BFF3191C. -or- Program caused an invalid page fault in module KERNEL32.DLL at 0137:BFF3191C. -or- Program caused an access violation fault in module GDI32.DLL at 0137:BFF3191C. -or- Program caused an access violation fault in module SIWDLL32.DLL. -or- Program caused an invalid page fault in module QD98.DLL.
Q220683 - OFF2000: Invalid Page Fault with Office Assistant Character That Has Fewer Than 256 Colors
When you choose an Office Assistant in the Office Assistant Gallery, the following error message may appear:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, an error message similar to the following appears:
<application> caused an invalid page fault in module Kernel32.dll at 015f:bff7a379
Q235676 - OFF2000: Invalid Page Fault When You Insert Picture from File
The information in this article applies to: Microsoft Office 2000 Microsoft Excel 2000 Microsoft PowerPoint 2000 Microsoft Word 2000
SYMPTOMS: When you insert a picture from a file in any of the programs listed at the beginning of this article, you may receive one of the following error messages:
Program caused and invalid page fault in module Unknown at 0000:003b0066 - Program caused an invalid page fault in module Kernel32.dll at 015f:bff87eb5 where Program is the name of the Microsoft Office 2000 program that you are using.
The program may also quit without an error message.
Q244482 - OFF2000: Invalid Page Fault When You Try to Use Internet Functionality
The information in this article applies to:
Microsoft Office 2000 - Microsoft Access 2000 - Microsoft Excel 2000 - Microsoft PowerPoint 2000 - Microsoft Word 2000.
When you attempt to use any of the Web features in the Microsoft Office 2000 programs listed at the beginning of this article, and Microsoft Internet Explorer is installed, you may receive an error message similar to one of the following
Program name caused an invalid page fault in module SHDOCVW.DLL at address 014f:71528dd. Program name caused an invalid page fault in module GDI32.DLL at address 014f:bff349d9. Program name caused an invalid page fault in module KERNEL32.DLL at address 014f:bff786a6. where Program name is the name of the Microsoft Office 2000 program you are using.
Q265198 - OFF2000: Right-Clicking File Causes Error Message and Computer Stops
The information in this article applies to: Microsoft Office 2000, used with: Microsoft Windows 95
SYMPTOMS: When you use any of the programs that are included with Microsoft Office 2000, if you use the right mouse button (right-click) to click a file in the Open dialog box, the Save As dialog box, the Microsoft Outlook File System view, or any other dialog box that displays a list of files, you may receive the following error message:
SmartHeap Library MEM_BAD_POINTER If you click OK, the error message is displayed again. If you click Cancel, you receive the error message once more. You also receive the following error message: This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor. If you click Details, you see the following error message: Program name caused an invalid page fault in module KERNEL32.DLL at 014f:bff858cd. When you click Close, the dialog box is displayed again. You cannot click Shut Down on the Start menu, and you cannot press CTRL+ALT+DELETE to restart the computer. You must shut off your computer or press the reset button (if your computer has one).
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